1. To United States, United Kingdom, Australia, Canada, France, Israel these countries, we will ship by ePacket, it is faster than china post mail. Need about 10-20 days arrive usually.
Other countries will use China post air mail or Hongkong post air mail, delivery time is 25 – 60 days.
International shipping was more complicated and due to both countries' customs, transit station etc, it may take longer time than expected.
2. If you would like to receive your order in shorter time, you can choose
EMS, DHL, delivery fee is paid by buyers:
EMS usually takes 7-15 working days dependent on the Destination country.
DHL usually takes 3-10 working days dependent on the Destination country.
3. Most of our shoes are hand-made styles, so if have in stocks, we can ship out in 1-3 days, if no stocks, need about 7-9 business days to make it after the payment is received. Thanks.
1. All the products have been quality in good condition before ship. If you receive a broken item, please contact us firstly, and take photos to us, we will investigate and replace to solve the problem.
2. If you are not satisfied when you receive your item, please return it within 7 days with the intact packaging for a replacement or money-back. Please contact me before you return it. We don't bear the freight charge.
Please contact us via email before return.
1. Once you have received your item, please leave feedback for us.
2. Negative feedback or low DSR does not resolve any underlying issues. If you have a problem, please contact us firstly and give us the opportunity to reasonably rectify. We will try to respond ASAP, and we are always willing to work things out.
3. For some uncontrollable factors, the item may be damaged during shipping. If you receive a broken item, please contact us firstly, we will investigate and replace, if you have any other questions please email us. We will respond within 1 business day or less. Please include your order number in all communications.
4. Your positive evaluation would be the the greatest encouragement to us and make us better and better! Thank You!
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