Return policy
Effective January 1st, 2022
Thank you for your purchase. We hope you are happy with your purchase.However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
Return
All returns must be postmarked within 60 days of the purchase date. All returned items must be in new and unused condition with all original tag and labels attached.
Return policy return process
To return an item please email customer service at [email protected] to obtain a return merchandise authorization
number after receiving an RMA number, please place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Kirkwood Capital Venture, LLC
The attention: Returns
RMA number
1100 US Highway Route 22 East
Suite 2
North Plainfield, New Jersey 07060
USA
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 60 days from the receipt of your item to process your return. Refunds will take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
Exceptions
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please note
• A 33% restocking fee will be charged, for all returns.
• Sale items are final sale and cannot be returned.
Questions
If you have any questions concerning our return policy, please contact us at 1-212-390-1429 or email us at [email protected]
